Managing a successful Airbnb rental requires not only a great property but also excellent upkeep to ensure guests have a top-tier experience. One critical aspect of this is finding reliable, professional cleaners who can maintain high standards between guest stays. Many Airbnb hosts have turned to Turno (formerly TurnoverBnB), a platform that connects hosts with cleaners, streamlines the scheduling process, and provides a suite of tools to manage cleaning services. But is Turno the right solution for your Airbnb property?
In this blog post, we’ll explore real reviews from Airbnb hosts who use Turno, dive into the platform’s key features, and discuss the pros and cons to help you decide whether Turno is the best option for your short-term rental cleaning needs.
What is Turno?
Turno is a service specifically designed for short-term rental hosts and property managers to find and manage cleaners. The platform connects hosts with a marketplace of cleaners, facilitates communication, and offers features like automatic payments, scheduling, and the ability to upload checklists and photos to verify cleaning quality.
The service has gained popularity for providing hosts with easy-to-use tools to automate cleaning schedules and keep track of inventory, reducing the amount of hands-on involvement required for property management.
Key Features of Turno
Cleaner Marketplace: Turno offers access to a marketplace of vetted cleaning professionals, allowing hosts to compare bids and reviews from various cleaners. Hosts can also post their listings for cleaners to apply and bid on the job.
Automated Scheduling and Payment: Once a cleaner accepts a job, Turno automatically schedules the cleaning, removing the need for back-and-forth communication. Payments to cleaners are also handled through the app, providing transparency for both parties.
Photo Checklists: This feature allows hosts to create checklists detailing the tasks cleaners must complete, and cleaners upload timestamped photos to prove they’ve finished each item. This feature is especially useful for remote hosts who can’t check their properties in person.
Inventory Management: Turno helps hosts keep track of essential supplies like towels, toiletries, and cleaning products. Cleaners can report when stock is running low, ensuring you’re always prepared for the next guest.
Backup Cleaners: One of Turno’s standout features is the ability to assign backup cleaners to your property. This is especially helpful when your regular cleaner is unavailable, ensuring that your Airbnb is always ready for the next booking.
Turno Reviews: What Airbnb Hosts Are Saying
Positive Feedback
Many Airbnb hosts rave about the convenience and ease of use that Turno offers. For hosts managing multiple properties or those who live far away from their listings, Turno’s automation features, such as the photo checklist and inventory tracking, are game-changers. However, the reviews are mixed from different experiences as the quality of cleaning ranges as you can see on this review here.
One host from Jersey City mentioned that they have been using Turno exclusively for over a year and have had a great experience with both the platform and their cleaner, who they found through the marketplace. This host emphasized the value of checklists and timestamped photos, noting that these features help them ensure the property is always up to standard.
Another user, based in France, praised Turno for allowing them to find a cleaner who consistently does a “satisfying job.” This host also mentioned that the Turno app's ability to manage checklists and inventory has been crucial to their Airbnb operations.
Turno's integration with the Airbnb platform was another point of praise. Some hosts noted that Turno automatically updates with new bookings, allowing cleaners to see when they are needed without the host having to manually update the schedule. This seamless integration saves time and minimizes the potential for human error in scheduling.
For single-property owners, the fact that Turno is free if you have just one listing has also been seen as a great advantage. One host in California noted that the platform is simple to set up and provides all the necessary features without charging a fee, making it ideal for those just starting in the short-term rental market.
Negative Feedback
Despite the positive reviews, Turno is not without its downsides. Some hosts have raised concerns about the bidding system for cleaners. Because cleaners bid on jobs, the system doesn’t always attract the best talent. Some hosts have reported that cleaners can be in a rush, leading to lower-quality cleaning. One host expressed frustration, saying that while many cleaners are reliable, there have been instances where the cleaning was rushed and not up to standard.
Additionally, some users mentioned that the app experience isn’t as seamless as the web platform. Although the app offers many of the same features, such as managing schedules and payments, some functionality redirects to the website, which can be frustrating for hosts who prefer to manage everything via their phones.
A few hosts have also commented that Turno’s availability of cleaners is better in major cities but can be hit-or-miss in smaller markets. If you operate an Airbnb in a rural or less populated area, you might find fewer cleaner options available through Turno, limiting your ability to compare bids and choose the best fit.
Tips for Maximizing Your Turno Experience
If you decide to use Turno for your Airbnb cleaning needs, here are a few tips to get the most out of the platform:
Create Detailed Checklists: Make sure your cleaning checklist is as detailed as possible. Include instructions for things like laundry, restocking supplies, and checking for damage. The more specific you are, the easier it will be for cleaners to meet your expectations.
Use the Photo Upload Feature: Require cleaners to upload timestamped photos of completed tasks. This will give you peace of mind that the work is being done to your standards, especially if you manage the property remotely.
Maintain a Backup Cleaner: Always have a backup cleaner on standby in case your regular cleaner is unavailable. Turno makes it easy to assign backup cleaners, which helps prevent any gaps in service.
Communicate Clearly: Good communication is key to any successful relationship, and this holds true with cleaners. Be sure to clearly communicate your expectations and any unique requirements for your property.
Monitor Cleaner Performance: Use Turno’s review system to keep an eye on cleaner performance. If a cleaner’s work isn’t meeting your standards, you can easily replace them through the marketplace.
Conclusion: Is Turno Right for Your Airbnb?
Turno offers a robust set of features for Airbnb hosts looking to automate and simplify their cleaning process. For those managing multiple properties or operating in a high-demand area, the platform’s automated scheduling, photo checklists, and inventory management can save valuable time and effort. However, hosts in smaller markets or those seeking the highest-quality cleaners might find the bidding system to be a drawback.
Overall, if you’re looking for a reliable way to manage your Airbnb’s cleaning needs with minimal hands-on involvement, Turno is a great option. Just be sure to set clear expectations with your cleaners, take advantage of the app’s features, and be prepared to adjust based on the quality of cleaners available in your area.
Turno could be an ideal solution for those looking to scale their short-term rental business while maintaining high cleanliness standards, ensuring satisfied guests, and earning positive reviews.
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